At Transcription Centre we specialise in transcription of interviews, focus groups and speeches for academics and market researchers primarily in the UK.
Privacy and Security
This Privacy Policy describes how Transcription Centre Ltd. (“we,” “us,” “our”) collects, uses, and protects your personal data. By using our services, you consent to the data practices described in this policy.
We are registered as a Data Controller with the ICO – registration number ZB072259.
Data We Collect
Information You Provide to Us: We collect personal data you voluntarily provide to us when you contact us or use our services. This information may include your name, organisation, email address, phone number, and template preferences.
Data Collected by Our Website: We use cookies to provide essential website functionality and to gather anonymous performance data through tools like Google Analytics. This data cannot be used to identify individual users. Our hosting platform, Squarespace, also places cookies for similar functions. You can manage or block cookies through your browser settings, though this may impact website functionality.
How We Use Your Data
We use your personal information to:
Provide our services and communicate with you.
Fulfil our contractual obligations to you, including providing quotes, delivering transcripts, and invoicing.
Manage our business operations and maintain accurate records.
Notify you of any changes to our services or terms and conditions.
Comply with legal obligations, including cooperating with law enforcement agencies if required or permitted by law.
Data Security and Confidentiality
We are committed to protecting your personal data. All data submitted is treated with the strictest confidentiality and is only accessible to our authorised personnel, who are all subject to Non-Disclosure Agreements. Our website is SSL secured, and audio files are encrypted during transfer.
We store your data on password-protected, encrypted systems. Audio files are securely deleted from our drives within 7 days of transcription. Transcript files are securely deleted from our drives after no more than 30 days. We use the DoD 5220.22-M data wiping standard to ensure no sensitive data remains on our drives.
We are not liable for any loss of data if you fail to download and securely store your files within the designated retention period.
Data Retention
We retain personal data only for as long as is necessary to fulfil our business purposes or as required by law. As a general rule, we will store your contact and account information for a period of seven years after our last meaningful contact to comply with our legal obligations.
Transcript and audio files on our ScribeManager platform will be available for 67 days after the delivery deadline. We are not responsible for data loss if you fail to download your files within this period. At your request, this retention period can be extended.
Third-Party Providers
We will never sell your personal information. We only share your data with trusted third-party service providers, such as our workflow and accounting software platforms (e.g., ScribeManager and QuickBooks), to legitimately and efficiently fulfil our services.
Your Rights
In accordance with the UK and European General Data Protection Regulation (GDPR), you have the following rights regarding the personal data we hold about you:
The right to be informed: You have the right to know if we hold personal data that concerns you.
The right to access: You have the right to view and obtain a copy of any personal data we hold that concerns you.
The right to rectification: You have the right to have any inaccuracies within the personal data we hold about you corrected.
The right to erasure: You have the right to have your personal data removed from our systems.
If you wish to exercise any of these rights, please contact us through our contact form.
For our anti-slavery declaration, please click here.